Customer Account Specialist

About the role

Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 2,000 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate seventeen production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.

Responsibilities

• Answers inquiries from clients concerning products while promoting the company products
• Provides information, quotes, credit terms, and other bid specifications to clients
• Periodically prepares and reports sending results and leads to manager
• Caters to any customer complaints or concerns and establishes a resolution
• Learns the various buying habits and expectations of the customers to provide exceptional customer service
• Conducts regular follow-ups on the quote status
• Works with the V.P. of Sales on the administrative aspects of sales
• Performs other duties as assigned

Requirements

• Minimum 3-5 years related experience including experience with technical products
• Experience in utility industry preferred
• Expert utilization of Syteline or comparable ERP system required
• Excellent verbal and written communication skills
• Excellent sales and negotiation skills
• Able to build strong interpersonal relationships based on integrity and service
• Organized with strong attention to detail
• Strong analytical skills
• Proven ability to build and maintain relationships with customers, reps, and other inside sales
• Proficient with Microsoft Office Suite or related software including proficiency in Excel

Total Rewards Offering

Royal (a MacLean Power Systems Company) offers a competitive compensation package; including a bonus potential based on company performance and a dynamic work environment that encourages creativity, innovation, and professional growth. A comprehensive benefits package includes Medical, Dental, and Vision, 401k with employer match, employer-paid disability and more...