Customer Account Specialist
About Lakeside Book Company
Lakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.
Starting Pay
$50,000- $65,000 annually based on experience
Address
2347 Kratzer Road, Harrisonburg, Virginia
Schedule
Monday - Friday
Hours: 7:30am - 4:00pm
How you will make an impact
- Cook up customer accounts and detailed job plans
- Manage production schedules, order updates, and timelines
- Review purchase orders and support order entry
- Partner with manufacturing teams on materials and scheduling
- Communicate customer expectations and project updates
- Support Sales with pricing, estimates, and RFP requests
- Help drive quality, accuracy, and process improvements
What You Bring
- 2+ years of customer service or account coordination experience
- Prior administrative experience in a fast-paced environment
- Strong communication and follow-up skills
- Able to manage customer expectations and resolve issues
- Excellent organization and attention to detail
- Computer proficiency, including Microsoft Office and Google Workspace
- Printing, publishing, manufacturing, or fulfillment experience preferred
Discover What Makes Harrisonburg Special
- Proud local legacy since 1980
- Community spirit and dedication
- Approximately 1,000+ skilled professionals and team players
- Beautiful location in the Shenandoah Valley
- Outdoor activities and festivals
- Local events and community involvement
A Culture of Safety and Responsibility
We're committed to creating a workplace where every employee, visitor, and customer stays alert, looks out for one another, and makes smart, safe daily choices.
Equal Opportunity Employer
All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We’re also committed to providing reasonable accommodations to applicants with disabilities.