Customer Account Specialist

About the role

Do your friends describe you as a “people person”? Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

Here’s what your day-to-day will look like

• Build relationships with customers and collaborate with internal teams to solve challenging customer problems.
• Leverage C.H. Robinson’s proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management.
• As for the future, this role has multiple career paths, and we love to promote from within.

What can we do for you?

• Dynamic and comprehensive onboarding program to jumpstart your knowledge of our company and industry, helping you excel here and ensuring your proficiency in our systems and processes.
• Flexibility for your wellbeing with the option to work remotely one day a week and engage with peers in-office four days a week.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership.
• Communicate shipment updates proactively and accurately ensuring a customer-centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations.
• Network internally with Account Management, Operations, and Capacity teams.

Requirements

• A High School Diploma or GED equivalent.
• Previous Customer Engagement Experience.
• Ability to travel up to 5% domestically.

Preferred Qualifications

• Value a diverse and inclusive work environment.
• Basic proficiency in Microsoft Office Suite of Programs.
• Demonstrated attention to detail, accuracy, and problem-solving skills.
• Strong negotiation, collaboration, and influencing skills.
• Hold a Bachelor’s Degree from an accredited college or university.

Benefits

• Three medical plans which include prescription drug coverage.
• Enhanced Fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account (including employer contribution).
• Dental and Vision.
• Basic and Supplemental Life Insurance.
• Short-Term and Long-Term Disability.
• Paid observed holidays.
• 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in your community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Plus a broad range of career development, networking, and team-building opportunities.

Pay

Compensation Range: $17.31 - $36.04. The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.

Schedule

Your Health, Wealth and Self: Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include prescription drug coverage.
• Enhanced Fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account (including employer contribution).
• Dental and Vision.
• Basic and Supplemental Life Insurance.
• Short-Term and Long-Term Disability.
• Paid observed holidays.
• 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in your community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Plus a broad range of career development, networking, and team-building opportunities.