Customer Account Specialist

About the role

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

Responsibilities

• Build relationships with customers and collaborate with internal teams to solve challenging customer problems.
• Leverage C.H. Robinson’s global technology platform, Navisphere, to manage shipments and exceed customer expectations.
• Communicate shipment updates proactively and accurately ensuring a customer-centric approach.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.

Requirements

• High School Diploma or GED equivalent.
• Previous Customer Engagement Experience.
• Up to 5% travel domestically (may vary).

Qualifications

• Value a diverse and inclusive work environment.
• Basic proficiency in Microsoft Office Suite of Programs.
• Attention to detail, accuracy, and problem-solving skills.
• Demonstrated negotiation, collaboration, and influencing skills.
• Bachelor’s Degree from an accredited college or university (preferred).

Skills

• Customer engagement and relationship building.
• Effective communication and problem-solving.
• Operational efficiency and process improvement.
• Use of C.H. Robinson’s technology platform, Navisphere.

Benefits

• Three medical plans including prescription drug coverage.
• Enhanced Fertility benefits.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Dental and Vision coverage.
• Basic and Supplemental Life Insurance.
• Short-Term and Long-Term Disability coverage.
• Paid observed holidays and two paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) and Paid Time Off (PTO).
• Parental leave and charitable giving match program.
• 6% company matching for 401(k) contributions.
• Employee Stock Purchase Plan.

Pay

$17.31 - $36.04 per hour.

Schedule

Engage with peers in-office four days a week, with the flexibility for remote work one day a week.