Customer Care Specialist - Bilingual

About the role

The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team.

Responsibilities

• Answer and respond to customer phone calls, emails, and field requests professionally and timely
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Perform data entry and database maintenance functions

Requirements

• Team oriented with a positive attitude and willingness to learn
• 2 years of customer service or retail experience
• Availability to participate in extended hours and weekend shifts
• Juggling multiple projects, providing solutions and having a positive impact on the team
• Proficiency in MS Office Suite and Customer Care tracking software preferred
• Speaking fluency in Spanish is a plus

Qualifications

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth
• Modern office space in the heart of downtown Tucson
• On-site Fitness Gym and Bike Share
• Employee Game Room and Lounge
• Free Unlimited Wash Club Membership

Benefits

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth
• Modern office space in the heart of downtown Tucson
• On-site Fitness Gym and Bike Share
• Employee Game Room and Lounge
• Free Unlimited Wash Club Membership

Pay

Compensation is commensurate with experience.

Schedule

This position offers flexible scheduling options.