Customer Service Specialist- Bilingual

About the role

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Responsibilities

• Answer inbound and outbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
• Partner with business lines to find the best solution for each customer
• Manage competing priorities to ensure you’re meeting customer needs accurately and efficiently

Requirements

• Flexible availability, including weekends
• Proven commitment to continuous improvement and a high attention to detail
• Excellent written and verbal communication skills
• 1+ years of experience in customer service, sales, or banking
• Experience in a customer contact center setting
• Proficiency in Microsoft computer applications

Qualifications

• Completion of at least 30 hours of college coursework
• Bilingual in English and Spanish (preferred)

Skills

• Customer service skills
• Problem-solving abilities
• Communication skills

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Pay

Details on pay are not specified in the job description.

Schedule

Details on the schedule are not specified in the job description.