Bi-lingual Customer Account Specialist

Description

The Opportunity

Responsibilities

• Maintain accounts and develop strong customer relationships to support and promote current and future business opportunities.
• Develop strong, internal working relationships to support and promote efficient, timely, and accurate response to customer expectations.
• Ensure total customer satisfaction and on-time delivery by coordinating and processing daily delivery schedules with scheduling and the shipping department and communicating same with sales, management, and the customer.
• Determine the best supply chain solution to maximize service and minimize costs.
• Manage and track customer warehouse product to ensure availability and min/max levels while managing overruns and underruns.
• Analyze monthly usages and re-stock per customer.
• Address customer complaints and questions seeking aid from sales and management as necessary.
• Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing.
• Identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing.
• Negotiate win-win solutions for customers’ order fulfillment, if necessary, to accommodate for production and shipment delays.
• Ensure our customers get the quality, consistency, and responsiveness they deserve.

Requirements

• Fluent in English and Spanish, both verbal and written.
• Experience in Customer Service or Account Management within a manufacturing environment.
• H.S. or G.E.D. is required; Bachelor’s in Supply Chain, Transportation, Freight, Logistics, or equivalent experience is highly desired.
• Proficiency in MS Office Suite, and the ability to learn multiple system interfaces.
• Excellent communication skills, excellent problem-solving skills, able to react within a rapidly changing environment.
• Detail-oriented and able to analyze various sources of information that are relevant to the business.

Qualifications

• Must have the ability to perform several tasks concurrently with ease and professionalism.

Skills

• Customer Service
• Account Management
• Supply Chain Management
• Inventory Management
• Order Fulfillment
• Communication Skills
• Problem Solving
• Time Management
• MS Office Suite Proficiency

Benefits

• Culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Pay

Salary reflecting skills, competencies, and potential.

Schedule

Not specified.