Customer Care/Print Production

About the role

The Customer Care/Print Production role is a core component of the architectural, building and construction industry of the Seacoast. Our clients depend on us to provide high quality prints in a timely manner, and you as the Repro Specialist will help our customers get what they need. Printing, binding, shipping and consultation. This is a full-time position with benefits.

Primary Responsibilities

• Receiving Customers
  • Address clients as they come to the store
• Deliver completed projects to walk-in traffic
• Client Consultation: Work with the existing customer base and walk-in customers to determine their print needs and recommend appropriate solutions
• Product Estimation: Provide product estimates for clients after consultation
• Career Coordination: Coordinate delivery / production of products with production
• Manage client expectations, schedules, and prices as needed
• Prepare accurate invoices following established process guidelines
• New Business Generation: Work with other Sales Consultants to achieve revenue targets
• Grow business with existing clients
• Prospect and network for new clients through regular outreach efforts
• Communications: Ensure clients are fully aware of their project status and any challenges

Qualifications

• The ideal candidate is a consummate professional with experience successfully working in a business-to-business environment. Experience in construction, print or signs is preferred but not required.
• The candidate has a passion for business, believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
• However, we will fully train the right candidate even if you have no experience.

Additional Requirements

• A High School Diploma or equivalent
• Experience in customer service within a fast-paced environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• A positive “can do” attitude (this is critical!)

Additional Skills and Abilities

• Desired (Advantageous, but not required): College degree
• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology
• Experience in business-to-business, retail, and/or manufacturing setting