Customer Care - Office Support

Company Culture

A fast-paced and incredibly rewarding environment that thrives off of fostering professional and sociable business relationships with other associates, patients and doctors. Our inclusive, tight-knit team is motivated by one united objective, to care for our patient’s eyes.

Benefits

• Competitive compensation.
• Healthcare (Medical, dental, vision).
• 401K benefits provided.
• Free vision exam and glasses on an annual basis (ask for further details).

Responsibilities

• Ensure an excellent and enjoyable patient experience by assisting with frame selection, and fulfilling promises about the timeliness of the service carried out.
• Foster patient acquisition and retention.
• Other duties as assigned by the store manager.

Skills

• Eager to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Can manage priorities through adaptability and flexibility.
• Ability to present and implement creative solutions to grow the business.
• Possesses the willingness to learn.
• Possesses great listening skills.

Qualifications

• High school diploma, or equivalent.
• Comparable experience typically achieved with a minimum of 1-2 years in an optical or similar retail environment with proven results.