Customer Billing Specialist (Accounting Technician II - BU)
Seattle City Light · Seattle, WA · 3 days ago
Accounting$33.72–$39.18/hrFull-time
Job Responsibilities
- Processes customer refunds, payment transfers or reversals, returned bank items.
- Researches and corrects billing errors or discrepancies using established processes.
- Identifies recurring or systemic issues and recommends solutions.
- Uses multiple systems to research and understand complex billing scenarios.
- Interacts with other departments to facilitate account correction.
- Interacts with customers to understand issues and relay account status and proposed solutions.
- Prepares and reviews reports, forms, account transactions, customer billings and other reports or documents required in assigned area.
- Compiles information and data required for the preparation of expenditure and revenue reports.
- Reconciles, reviews, verifies and corrects entries, codes or documents prepared by others to ensure the accuracy of information.
Qualifications
- Requires two years accounting/bookkeeping experience or one year experience as an Accounting Technician I; (or a combination of education/training/experience which provides an equivalent background required to perform the work of the class).
- Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:
- Demonstrated ability to work under pressure in a fast-paced environment, meet strict deadlines, and adapt to a changing work organization.
- Strong background in resolving complex reconciliation issues.
- Demonstrated experience working with large scale information systems (PeopleSoft, SAP, Oracle).
- Demonstrated ability in providing good customer service with excellent follow-up skills.
- Strong analytical skills.
- Strong oral and written communication skills.
- Self-starter.
Additional Information
The full salary range for this position is $33.72 to $39.18 per hour.
Application Process
Please Submit The Following With Your Online Application:
- A current resume of your educational and professional work experience.