Billing Specialist / Customer Service

Responsibilities

• Generate, review, and process invoices for planned and unplanned service activities, ensuring accuracy and compliance with company policies and customer requirements
• Review purchase orders, quotations, service reports, labor hours, travel hours, expenses, bills of sale, and supporting documentation to ensure billing accuracy
• Verify that customer purchase orders, approved quotations, and invoiced amounts align prior to invoice submission
• Collaborate with billing teams to support invoicing processes and maintain data accuracy within Oracle and related systems
• Partner with customer service managers, service managers, and work preparation teams to obtain required documentation and resolve billing discrepancies
• Investigate and resolve invoice, purchase order, and service documentation discrepancies to support customer satisfaction and timely payment
• Administer the full lifecycle of internal and external purchase orders, including review, tracking, and record maintenance
• Maintain accurate customer records, billing information, account details, and supporting documentation
• Track contractual billing milestones and invoicing requirements to ensure billing activities occur in accordance with customer contracts and agreements
• Evaluate billing data and reports to identify trends, discrepancies, and opportunities for process improvements
• Maintain comprehensive records of customer interactions, billing activities, and resolution actions to support audit and compliance requirements
• Cook up with regional teams to ensure invoice alignment and timely submission for payment processing
• Support customer inquiries and service-related administrative activities
• Organize department meetings, customer visits, training events, team functions, and related logistics, including hotel accommodations, catering, and event coordination
• Aid in maintaining service databases, departmental records, and process documentation
• Support additional administrative and office functions as assigned

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, Operations, or a related field
• Minimum of two (2) years of experience in billing, invoicing, customer service support, sales support, operations support, accounts receivable, or a related business function
• Experience reviewing purchase orders, quotations, invoices, contracts, or other financial and service-related documentation
• Experience supporting service, industrial, manufacturing, energy, equipment, or other technical business environments preferred
• Experienced with using Oracle desired
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, & Outlook
• Must be legally authorized to work in the United States without current or future sponsorship