Customer Banking Specialist Relief - Dunsborough (Full Time)
About the role
We are looking for a Customer Banking Specialist Relief to join our Dunsborough branch on a full-time basis. As part of the role, you will also work across our Collie and Margaret River branches. You will be joining one of our Multi-Channel Branches! Our branches serve customers through a variety of different means. On some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
If you are passionate about helping people, this is a great opportunity for you.
Responsibilities
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
Requirements
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience