Customer Banking Specialist - Margaret River (Full Time, Fixed Term 2 Year Opportunity)

About the role

We are looking for a Customer Banking Specialist to join our Margaret River Branch on a full time basis, for a 2 year opportunity. You will be joining one of our Multi Channel Branches.

What is a Multi Channel Branch?

Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Qualifications

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Schedule

Monday: 8.35am – 5pm. Tuesday – Friday: 8.40am – 5pm.