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Jobs · Finance · North Carolina

Customer Banking Specialist - North Sydney

Commonwealth Bank · Greater Wilmington Area · 2 wk ago
On-siteFinancePart-time

Before applying, please ensure you are available to cover the following roster:

Schedule

Part Time Roster (18 hours per week):

  • Monday: 9.30am - 4.00pm
  • Tuesday: 9.30am - 4.00pm
  • Wednesday: OFF
  • Thursday: OFF
  • Friday: 9.30am - 4.00pm

About the role

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

Responsibilities

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers’ financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Requirements

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.

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