Customer Banking Specialist - Narembeen FT

We’re seeking a Customer Banking Specialist to join our Narembeen Branch on a full-time basis at one of our Multi-Channel Branches.

Schedule

Full time, 38 hours/week: Monday - Friday, 8.30am - 4.51pm.

About the role

What is a Multi-Channel Branch?

• Tuesday and Thursday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
• Monday, Wednesday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Please note you will still be working in the branch office spaces during these shifts.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries.
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels.
• Work with customers to use our in-branch technology and digital banking options.
• Complete Financial Health Checks to assess customers’ financial needs.
• Process applications for personal loans, credit cards and associated products.
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.
• Be provided with continuous training and development to support your career aspirations.

Requirements

• A passion for delivering outstanding customer service with every interaction.
• The ability to have great conversations and confidence to ask challenging questions.
• Problem-solving attitude and curiosity in finding the right solutions.
• An open approach to learning new things and goal-oriented mindset.
• An ability to work collaboratively as a team to deliver a seamless customer experience.