Customer Banking Specialist - Kalgoorlie

About the role

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Requirements

• The ability to ask the right questions and find the right solutions
• To act with integrity and place the customer at the centre of everything you do
• To bring your passion for service excellence
• To be comfortable working independently
• To demonstrate an ability to work in a busy, commercial and driven retail environment
• To see the big picture for customers and provide them with holistic solutions
• To have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first

Qualifications

Not specified

Skills

• Customer service skills
• Ability to work independently and refer customers to specialists
• Ability to engage with customers and participate in community events
• Ability to adhere to bank processes and procedures
• Ability to complete financial health checks and process loan and card applications
• Ability to use tools for customer feedback and improve service

Benefits

Not specified

Pay

Not specified

Schedule

Rosters are predetermined. Please ensure you are available for the following roster before applying: Roster - 38 hours per week Monday - Friday, 8.30am - 4.51pm