Banking and Customer Service Specialist

About The Position

Join a team where accuracy, service, and impact matter! The Banking and Customer Services Specialist provides time-sensitive, specialized financial transactions and customer service support to taxpayers, title companies, and business entities paying Maricopa County property taxes. They also ensure that payments are posted accurately and in a timely manner to properly apportion funds to county schools and other agencies that depend on property tax revenue.

About Us

The Maricopa County Treasurer is responsible for collecting all real and personal property taxes for the nation's 4th largest Treasurer's Office. There are over 1,700 tax districts that include state, County, incorporated cities and towns, schools, community colleges, and special districts, and then distributing those funds to those tax districts. Join a team of change agents and be part of the exciting technology transformation taking place at the Maricopa County Treasurer's Office! We have updated all our internal systems and have a new online eGovernment service center.

Responsibilities

• Serve as the Treasurer's Office customer front-facing representative
• Greet customers and provide parcel account and property tax information
• Process property tax payments, including counting cash and coins accurately and maintaining precision in the process. Ensure that the cash drawer balances at the end of each shift and resolve any discrepancies
• Maintain accurate records of all transactions and ensure strict compliance with the policies and procedures of the bank
• Operate computer terminals, check scanners, and other equipment used in banking transactions
• Stay up-to-date with the county and Treasurer's Office policies and procedures
• Resolve customer issues and complaints in a professional and timely manner
• Participate in training programs to enhance product knowledge, customer service skills, and job proficiency
• Prepare individual daily banking deposits for armored vendor pickup, ensuring proper procedures are followed
• Complete other projects when needed

Requirements

• Three years of cash-handling experience in a banking/financial institution
• High School diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Preferred Qualifications

• Associate's degree
• Bilingual skills (Spanish)
• Three or more years of experience performing office, administrative, or clerical duties

Working Conditions

• The position is a highly visible, customer-facing role
• Work is performed in a normal, indoor office environment; must have manual dexterity of hands and body to operate office equipment
• Must be able to manage frequent interruptions, time pressures, high work volumes, multiple and complicated tasks, unscheduled tasks, team-oriented activities, prompt decision-making, and interaction with government officials and the public
• Must constantly maintain concentration, accuracy, ethical behavior, and a professional demeanor