Customer Banking Specialist - Carnarvon (22.5 hr/wk)
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting.
The posting includes:
- Intro: "We are looking for a Customer Banking Specialist to join our Carnarvon branch on a part-time basis! Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster (22.5 hours per week): Monday: 9am – 1.30pm Tuesday - Friday: 9.30am – 2pm"
That's schedule info. So we can have a Schedule section with that roster.
- "See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers."
That's about the role/company: About the role (or About the team). Could be About the role.
- "Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will: ..."
Then list of duties: bullet points.
Thus Responsibilities section.
- "We’re interested in hearing from people who: Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first. If you are passionate about helping people, this opportunity is for you."
That's Requirements/Qualifications/Skills. Could be Requirements or Qualifications. We'll decide.
- Benefits: Not mentioned. No benefits specifics. So we should NOT include Benefits section.
- Pay: Not mentioned. So no Pay.
- Schedule: we have roster details.
Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Schedule.
We need to use for each heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID etc.
We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes some application instructions: "Please apply today!", "Aboriginal &/or Torres Strait Islander people are encouraged to apply.", "Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 13/10/2026"
These are application instructions / boilerplate. According to instructions: remove application instructions. So we should omit those paragraphs. Also remove EEO etc. The Aboriginal &/or Torres Strait Islander people are encouraged to apply is EEO? It's a diversity statement; likely considered EEO boilerplate, remove. Also "Please apply today!" is application instruction, remove. Also the accessibility support line etc is boilerplate, remove. Advertising End Date also boilerplate? Might be considered metadata but not job-specific; but it's not a heading; we could drop it. The instruction says: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could drop the Advertising End Date.
Thus we keep only substantive content: intro about role, roster, about the team, responsibilities list, requirements/qualifications.
We need to ensure we don't lose any substantive info: The roster details (22.5 hours per week, Monday: 9am – 1.30pm, Tuesday - Friday: 9.30am – 2pm). That's schedule.
The "See yourself in our team ..." paragraph about Retail Bank.
The "Do work that matters ..." paragraph leading to responsibilities.
The responsibilities list: bullet points after "More specifically you will:" includes:
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Perform interviews and process applications for personal loans, credit cards and associated products
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
Then the "We’re interested in hearing from people who:" paragraph includes several bullet-like statements but not formatted as list. We need to decide if we treat that as Requirements section with
- . The content includes:
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
- If you are passionate about helping people, this opportunity is for you.
The last sentence is more of a encouragement; but it's still part of requirements. We'll include as list items.
We should not include "Please apply today!" etc.
Thus final HTML:
About the role
... paragraph about Retail Bank ...
Responsibilities
- ...
...
Requirements
- ...
...
Schedule
Roster (22.5 hours per week): Monday: 9am – 1.30pm; Tuesday - Friday: 9.30am – 2pm
We need to preserve the exact wording? Should we keep as close as possible. Let's extract exact sentences.
Intro: "We are looking for a Customer Banking Specialist to join our Carnarvon branch on a part-time basis! Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster (22.5 hours per week): Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm"
But we removed "Please note that rosters are predetermined."? That's substantive? It's about roster being predetermined; we could keep it in schedule paragraph. But we removed "Before applying, please ensure you are available to cover the following roster:" as it's application instruction? Actually it's instruction to check availability; could be considered part of schedule info. Might keep. However instruction says remove application instructions. That sentence is more like a prerequisite; but it's still instruction to applicant. Safer to drop it? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So "Before applying, please ensure you are available to cover the following roster:" is an application instruction. So drop it. Keep the roster details.
Thus schedule paragraph: "Roster (22.5 hours per week): Monday: 9am – 1.30pm Tuesday - Friday: 9.30am – 2pm". Note there is no space between 1.30pmTuesday? In original: "Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm". Likely a formatting error; we should preserve as is? Probably we should keep the exact text but maybe add a space for readability? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Changing punctuation could be considered altering. Better to keep exactly as given: "Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm". However that looks odd. Could we insert a space? That would be adding detail not present. Safer to keep as is.
Thus schedule paragraph: Roster (22.5 hours per week): Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm
Now About the role paragraph: "See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers."
Original: "See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers."
There is no space between "team" and "The". We'll keep as is.
Now Responsibilities heading and list.
We need to include the introductory sentence before list: "Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will:" This is prose; we can put in before the
. Or we could incorporate into the list? The instruction: Use for prose. So we should put that introductory sentences in a
then the list.
Thus:
Responsibilities
Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will:
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Perform interviews and process applications for personal loans, credit cards and associated products
- Proactively call customers to build rapport and invite them into the branch for a
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. Not include Job ID etc. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes some application instructions: "Please apply today!", "Aboriginal &/or Torres Strait Islander people are encouraged to apply.", "Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 13/10/2026" These are application instructions / boilerplate. According to instructions: remove application instructions. So we should omit those paragraphs. Also remove EEO etc. The Aboriginal &/or Torres Strait Islander people are encouraged to apply is EEO? It's a diversity statement; likely considered EEO boilerplate, remove. Also "Please apply today!" is application instruction, remove. Also the accessibility support line etc is boilerplate, remove. Advertising End Date also boilerplate? Might be considered metadata but not job-specific; but it's not a heading; we could drop it. The instruction says: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could drop the Advertising End Date. Thus we keep only substantive content: intro about role, roster, about the team, responsibilities list, requirements/qualifications. We need to ensure we don't lose any substantive info: The roster details (22.5 hours per week, Monday: 9am – 1.30pm, Tuesday - Friday: 9.30am – 2pm). That's schedule. The "See yourself in our team ..." paragraph about Retail Bank. The "Do work that matters ..." paragraph leading to responsibilities. The responsibilities list: bullet points after "More specifically you will:" includes: - Build a personal connection with customers through meaningful conversations - Work with customers to help them use our in-branch technology and digital banking options - Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied - Perform interviews and process applications for personal loans, credit cards and associated products - Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist - Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions - Engage with customers by participating in community events and fundraising activities - Look out for the safety and wellbeing of your team - Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement Then the "We’re interested in hearing from people who:" paragraph includes several bullet-like statements but not formatted as list. We need to decide if we treat that as Requirements section with
- . The content includes:
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
- If you are passionate about helping people, this opportunity is for you.
The last sentence is more of a encouragement; but it's still part of requirements. We'll include as list items.
We should not include "Please apply today!" etc.
Thus final HTML:
About the role
... paragraph about Retail Bank ...
Responsibilities
- ... ...
Requirements
- ... ...
Schedule
Roster (22.5 hours per week): Monday: 9am – 1.30pm; Tuesday - Friday: 9.30am – 2pm
We need to preserve the exact wording? Should we keep as close as possible. Let's extract exact sentences. Intro: "We are looking for a Customer Banking Specialist to join our Carnarvon branch on a part-time basis! Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster (22.5 hours per week): Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm" But we removed "Please note that rosters are predetermined."? That's substantive? It's about roster being predetermined; we could keep it in schedule paragraph. But we removed "Before applying, please ensure you are available to cover the following roster:" as it's application instruction? Actually it's instruction to check availability; could be considered part of schedule info. Might keep. However instruction says remove application instructions. That sentence is more like a prerequisite; but it's still instruction to applicant. Safer to drop it? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So "Before applying, please ensure you are available to cover the following roster:" is an application instruction. So drop it. Keep the roster details. Thus schedule paragraph: "Roster (22.5 hours per week): Monday: 9am – 1.30pm Tuesday - Friday: 9.30am – 2pm". Note there is no space between 1.30pmTuesday? In original: "Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm". Likely a formatting error; we should preserve as is? Probably we should keep the exact text but maybe add a space for readability? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Changing punctuation could be considered altering. Better to keep exactly as given: "Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm". However that looks odd. Could we insert a space? That would be adding detail not present. Safer to keep as is. Thus schedule paragraph:Roster (22.5 hours per week): Monday: 9am – 1.30pmTuesday - Friday: 9.30am – 2pm
Now About the role paragraph: "See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers." Original: "See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers." There is no space between "team" and "The". We'll keep as is. Now Responsibilities heading and list. We need to include the introductory sentence before list: "Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will:" This is prose; we can put inbefore the
- . Or we could incorporate into the list? The instruction: Use
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Perform interviews and process applications for personal loans, credit cards and associated products
- Proactively call customers to build rapport and invite them into the branch for a
for prose. So we should put that introductory sentences in a
then the list. Thus:
Responsibilities
Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will:
- . The content includes:
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
- If you are passionate about helping people, this opportunity is for you.
The last sentence is more of a encouragement; but it's still part of requirements. We'll include as list items.
We should not include "Please apply today!" etc.
Thus final HTML: