Customer Banking Specialist - Karratha (31.25 hours/week)

We are looking for a Customer Banking Specialist to join our Karratha branch on a part-time opportunity. Rosters are predetermined; ensure you are available to cover the following:

Schedule

• Monday - Friday: 9:15 AM - 4:15 PM

About the role

The Retail Bank is the public face of CommBank—in branches, on the phone, through video conferencing, and online. Together, we deliver a seamless banking experience for our 10 million+ personal and small business customers.

In this role, you will collaborate with your Branch Manager and colleagues to deliver outstanding outcomes for every customer. Your understanding of customers and the Bank’s offerings ensures you always know the right specialist to refer customers to for their more complex needs.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers’ transactional needs in the branch, ensuring they leave satisfied.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Perform interviews and process applications for personal loans, credit cards, and associated products.
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or specialist appointment.
• Adhere to the Bank’s processes and procedures, including reconciling transactions and reviewing customers’ financial positions.
• Engage with customers by participating in community events and fundraising activities.
• Prioritize the safety and wellbeing of your team.
• Use tools to capture customer feedback and take action to correct service breaks and drive improvement.

Requirements

• Ability to ask the right questions and find the right solutions while acting with integrity and placing the customer at the center of everything you do.
• Passion for service excellence and comfort working independently, while referring customers to specialist team members as needed.
• Ability to work in a busy, commercial, and driven retail environment while providing holistic solutions for customers.
• Genuine passion for the customer and commitment to doing the right thing to meet their needs.