Customer Banking Specialist - Dalwallinu (Full Time)

You’re a passionate customer service professional joining a team that enhances the financial wellbeing of over 10 million personal and small business customers by delivering outstanding, seamless experiences.

About the role

You will work in one of our Multi-Channel Branches, combining contact-centre and in-branch service:

• Monday and Tuesday: assist customers with everyday banking needs and complaints via telephone or other digital channels in a contact-centre environment.
• Wednesday, Thursday and Friday: serve customers face-to-face in the branch with transactions, enquiries and advice.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries.
• Build personal connections through meaningful conversations, both face-to-face and via direct channels.
• Guide customers in using in-branch technology and digital banking options.
• Complete Financial Health Checks to assess customers’ financial needs.
• Process applications for personal loans, credit cards and associated products.
• Use tools to capture customer feedback and take action to correct any service breaks, driving continuous improvement.

Requirements

• A passion for delivering outstanding customer service with every interaction.
• The ability to have great conversations and the confidence to ask challenging questions.
• A problem-solving attitude and curiosity in finding the right solutions.
• An open approach to learning new things and a goal-oriented mindset.
• An ability to work collaboratively as a team to deliver a seamless customer experience.

Benefits

• Continuous training and development to support your career aspirations.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. If you require additional support, please contact HR Direct on 1800 989 696.