Customer Banking Specialist Relief - Corrigin - Kondinin - Merredin - Narembeen (Full Time)

This role is a full-time opportunity based between the Corrigin, Kondinin, Narembeen and Merredin branches. Rosters are predetermined and cover 38 hours per week: Monday – Friday, 8:30am – 4:50pm.

About the role

The Retail Bank is the public face of CommBank—in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for our 10 million+ personal and small business customers.

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer. Your understanding of customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Help customers use in-branch technology and digital banking options
• Respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Requirements

• Ability to ask the right questions and find the right solutions, acting with integrity and placing the customer at the centre of everything you do
• Passion for service excellence, with the ability to work independently and refer customers to specialist team members when needed
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing holistic solutions
• Genuine passion for the customer and for doing the right thing to ensure we’re putting our customers’ needs first