Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk)

About the role

We're seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations: Moora – Jurien Bay – Dalwallinu. This role can be part time, 32.5 hr/wk, Monday – Friday 9am – 4pm, or we can discuss a full time opportunity!

You will be joining our Multi-Channel Branches. Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.

• On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Qualifications

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience