Customer Account Manager

About the role

Generate revenue by meeting assigned sales goals and objectives within Sage’s existing installed customer base for Medium Segment customers. Drive sales through add-on services, business care plan upgrades, migrations to additional Sage products/services, and renewals of existing services. This is a hybrid office environment that meets 3 days a week in the Lawrenceville, GA office.

Responsibilities

• Manage the renewal process for assigned accounts.
• Develop and maintain a strategic plan to proactively engage with assigned customers.
• Resolve open issues and escalate customer concerns to the appropriate stakeholders.
• Build strong customer relationships and deliver customer-centric solutions.
• Utilize Fusion and Salesforce to track and maintain accurate records of all activities.
• Maintain a high degree of accuracy in monthly and quarterly forecasting.
• Manage additional projects and assignments as defined by the needs of the business.

Requirements

• 3+ years of indirect Sales experience (channel) preferred.
• Advanced Microsoft Office and computer skills.
• Detail-oriented, with strong organizational and time management skills.
• Strong propensity for learning new systems and processes for development.
• Self-motivated and able to work in a collaborative team environment.
• Problem-solving and innovation experience; project management experience.
• Software/SaaS industry experience preferred.
• B2B consultative sales experience.

Benefits

• Competitive salaries ranked in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.