Customer Account Manager

Job Summary

The Customer Account Manager is responsible for managing and developing relationships with clients in the fire protection industry. They serve as the main point of contact for customers, ensuring their needs are met and fostering long-term partnerships.

About the Role

Customer Account Managers at Summit Fire Protection are integral to the success of the company, serving as the primary liaison between the company and customers, addressing inquiries, concerns, and requests. They also identify and pursue new business opportunities, prepare and present tailored proposals for fire protection services and products, and ensure timely and high-quality service delivery.

Responsibilities

• Build and maintain strong relationships with new and existing clients.
• Serve as the primary liaison between the company and customers, addressing inquiries, concerns, and requests.
• Identify and pursue new business opportunities within the assigned territory or customer base.
• Prepare and present tailored proposals for fire protection services and products.
• Achieve sales targets and contribute to company growth.
• Maintain client accounts to ensure timely and high-quality service delivery, including inspections, maintenance, and installations.
• Provide regular updates on fire protection systems and compliance requirements.
• Stay informed about fire protection codes, regulations, and industry trends to provide accurate guidance.
• Aid clients in understanding and meeting compliance requirements.
• Coordinate with service, inspection, and installation teams for seamless service delivery.
• Work with finance and administrative teams to manage contracts, billing, and account records.
• Implement strategies to retain clients and enhance satisfaction through excellent service and communication.
• Address customer feedback to improve services and relationships.

Qualifications

• High School Diploma or GED (required)
• 2 years of customer service and computer experience
• 1 year scheduling experience (preferred)
• Familiarity with local zip codes and geographic regions to ensure efficient scheduling
• Sales and negotiation abilities to drive business growth
• Knowledge of fire protection systems, services, and regulatory compliance
• Organizational and problem-solving skills for managing multiple accounts effectively
• Strong interpersonal and communication skills to build lasting relationships
• Ability to effectively read, write, and communicate in English with employees and customers
• Ability to operate a computer
• Proficiency in customer relationship management (CRM) tools and basic office software
• Advanced Microsoft Office experience (Excel, Word, Outlook) required
• Valid driver’s license with an acceptable driving record (required)
• Must comply with SFP’s Drug and Alcohol policy and Background screening requirements, including customer-specific requirements based on contractual agreements

Physical & Work Environment Requirements

• While performing the duties of this job, the employee is required to sit for long periods.
• Employee will occasionally be required to bend, kneel, balance, lift up to 30 lbs, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
• Work Environment: Employee will consistently be required to work indoors in an office setting, work alone and with others. Office settings are mild to moderate temperatures.

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

About Us

We are a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We are proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Our Core Values

• PIPE
• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Contact Information

For more information about career opportunities at Summit Fire Protection, please visit our website or contact us directly.