Customer Account Manager

About NASAM, an AllClear Subsidiary

NASAM is a leading distributor of High-Reliability (Hi-Rel) electronic components and systems for the global space and defense industries, supporting satellite primes, subcontractors, defense system integrators, launch providers, government and research organizations, New Space startups, and university programs.

To learn more visit www.nasam.com

Core Responsibilities

• MIL-spec research
• SCD review
• Supplier communication for technical issue resolution
• Lead-time management
• Reconciliation of product failure/issues

Essential Duties and Responsibilities

• Manage daily sales operations for assigned high-reliability component and module suppliers, including customer quotations, claims handling, order processing, shipment coordination, purchase orders, and export license applications for Japan-based customers.
• Identify, report, and resolve order fulfillment discrepancies in accordance with management guidelines.
• Identify, develop, and promote new business opportunities through market evaluation and customer engagement.
• Proactively create demand by gaining a thorough understanding of customer requirements, applications, and pain points.
• Develop and execute marketing and business plans for customers and suppliers, including strategic pricing, contract negotiations, new business development, ongoing commercial negotiations, and agreement formulation in alignment with management direction.
• Manage sales forecasts, budgets, market analysis, product positioning, and product launch activities, with a focus on the Japan aerospace and high-reliability electronics markets.
• Cook up domestic and international business travel and meetings, including preparation of agendas, documentation of meeting minutes, and follow-up on strategic action items.
• Prepare and submit regular reports to management, including monthly sales forecasts and annual business plans (or more frequent updates as required).

Qualifications

• Bachelor’s degree required
• Minimum 5+ years Sales and Marketing experience of electronic components or modules in Japanese market
• Space or Aerospace industry sales experience is a plus
• Japanese trading firm working experience (import/export) is a plus
• Familiarity with MIL-Spec is a plus
• Experience with customers in electronic components parts sales and/or international sales and marketing are a plus
• Electronic component engineering background is a plus

Technical Skills

• Proficiency with MS Office Suite (Excel, Outlook, PowerPoint, Word, Access)
• Experience with ERP highly desired – Salesforce, Quantum a plus

Language Skills

• Native/Business level writing & speaking in Japanese a plus
• Native/Business level writing & speaking in English

Mathematical Skills

• Ability to work with mathematical concepts such as addition, subtraction, multiplication and division
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Physical Demands

• Customary physical demands for office environment

Work Environment

• Traditional office environment

Travel

• Up to 20% of time