Customer Account Manager

About the role

We are seeking a Customer Account Manager who excels in a fast-paced environment and is passionate about delivering exceptional service. This role involves partnering closely with customers, sales teams, and internal ORBIS facilities to manage orders, resolve issues, and ensure a smooth customer experience.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and sales personnel.
• Manage the full order lifecycle—from order receipt through product delivery.
• Perform order entry, edits, maintenance, status updates, and expedite requests.
• Provide support through direct and ACD phone lines.
• Develop a strong understanding of ORBIS products and how they are used.
• Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.
• Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.
• Support the sales team with quotes, purchase order changes, and customer inquiries.
• Provide backup coverage for team members as needed.
• Contribute to ORBIS’ quality policy and continuous improvement initiatives.
• Perform other duties as assigned.

Requirements

• A High School Diploma (or equivalent).
• 3–5 years of customer support or account management experience.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a high-volume environment.
• Solid problem-solving skills with a focus on customer satisfaction.
• Comfort navigating multiple systems and software tools.

Preferred

• Bachelor’s Degree.
• 5–10 years of customer support experience within an ISO-certified manufacturing environment.
• Prior ERP experience (SAP preferred).
• Familiarity with customer support processes, best practices, and customer loyalty strategies.

Key Skills for Success

• Excellent communication and interpersonal abilities.
• High attention to detail and strong follow-through.
• Team-oriented mindset with the ability to lead by example.
• Ability to manage priorities and handle a fast-paced workflow.
• Strong understanding of customer service best practices.

Work Environment

Office-based with regular use of computer systems and standard office equipment.

About ORBIS

ORBIS is committed to a collaborative, people-first culture, offering opportunities for personal and professional growth. Our commitment to quality, innovation, and continuous improvement allows us to make a meaningful impact on the customer experience.

Why ORBIS?

• A collaborative, people-first culture.
• Opportunities for personal and professional growth.
• A company committed to quality, innovation, and continuous improvement.
• The chance to make a meaningful impact on the customer experience.