Account Manager

Key Responsibilities

• Build and maintain strong client relationships while serving as a trusted advisor and advocate
• Execute contract renewals with a target of less than 5% revenue write-down on base renewals
• Target 15% annual growth across assigned book of business through up/cross-selling
• Serve as the primary point of contact for pricing, service changes, and issue resolution
• Conduct quarterly client-facing business reviews (QBRs)
• Cookordination with internal teams to ensure a best-in-class client experience
• Perform client site visits as needed
• Stay informed on product offerings and recommend solutions aligned to client needs

Book of Business

• Approximately 100 accounts across multiple industries
• Approximately $4M in total ARR

Compensation

• Base Salary: $80,000 – $100,000 (commensurate with experience)
• Unlimited commission structure: ~1% of Total Contract Value (TCV) for renewals and ~4% of TCV for new/cross-sell opportunities
• Commissions are paid on Total Contract Value at the time of first billing, allowing for accelerated earnings

Qualifications

• 2–4 years of experience in account management, client success, or relationship management
• Experience in a quota-bearing role with demonstrated success meeting or exceeding revenue targets
• Experience at a Managed IT Services Provider (MSP) strongly preferred
• Ability to manage both business and technical conversations with clients
• Strong organizational and time management skills
• Excellent communication and relationship-building abilities
• Ability to manage a high-volume book of business in a fast-paced environment
• Bachelor’s degree preferred or equivalent experience