Customer Account Manager

About the role

The Customer Account Manager at Bev-Hub, LLC plays a critical role in ensuring customer satisfaction, coordinating projects, solving challenges, and helping clients grow. This position serves as the primary point of contact for assigned customer accounts.

Responsibilities

• Serve as the primary contact for assigned customer accounts
• Develop and maintain trusted relationships with customers
• Gain a thorough understanding of customer products, goals, and business needs
• Coordinate customer projects
• Partner with internal teams to ensure customer requirements are successfully executed
• Maintain project timelines and production milestones
• Communicate updates regarding production schedules, inventory, and shipments
• Support new product launches, packaging changes, and customer initiatives
• Ensure projects move smoothly from planning through production
• Drive customer success
• Respond promptly to customer questions and concerns
• Coordinate issue resolution across departments when needed
• Proactively identify and address potential challenges
• Deliver an outstanding customer experience that promotes long-term loyalty and retention
• Support business growth
• Identify opportunities to strengthen customer relationships
• Support customer retention and account growth initiatives
• Help customers maximize the value of Bev-Hub’s services and capabilities
• Collaborate with leadership on strategic account planning
• Maintain documentation and organization
• Keep accurate customer records and account activity
• Document customer meetings, action items, and project updates
• Track customer requests and ensure timely follow-up
• Aid with customer reporting and business reviews

Requirements

• Three or more years of experience in accounts management, customer service, project coordination, sales support, or a related role
• Outstanding communication and relationship-building skills
• Strong organizational and time-management abilities
• Ability to manage multiple projects and priorities simultaneously
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft applications

Qualifications

• Experience in beverage manufacturing, food manufacturing, co-packing, or consumer packaged goods (CPG)
• Experience working in a manufacturing or production environment
• Familiarity with CRM, ERP, or inventory management systems
• Bachelor’s degree in business, Communications, Marketing, or a related field