Customer Account Manager

Full TimeSalaryKansasPosted 6 hours ago Website Bev-Hub, LLC Customer Account Manager Job Description Company Name: Bev-Hub Position Type: Full Time, Salary employee Join a Growing Leader in Beverage Manufacturing. At Bev-Hub we bring beverage brands to life! Bev-Hub, one of the fastest growing co-packers in the Midwest, is seeking a Customer Account Manager who will serve as the primary connection between our customers and our operations team. This individual will play a critical role in ensuring customer satisfaction, coordinating projects, solving challenges, and helping our clients grow. If you enjoy building relationships, managing projects, and making a meaningful impact every day, we’d love to hear from you. You will work alongside talented professionals, gain exposure to all aspects of beverage manufacturing, and play a direct role in shaping the customer experience. From innovative startups to nationally recognized products, our customers rely on us to manufacture, package, and deliver high-quality beverages with exceptional service. We are looking for talented individuals who are passionate about customer success and thrive in a fast-paced environment. Position Summary The Customer Account Manager serves as the primary point of contact for assigned customer accounts and is responsible for maintaining strong customer relationships, coordinating projects, communicating production updates, and ensuring customer expectations are consistently met. This role collaborates closely with Operations, Scheduling, Quality Assurance, Procurement, and Logistics teams to support customer success while driving long-term business partnerships. What You’ll Do Build Strong Customer Relationships Serve as the primary contact for assigned customer accountsDevelop and maintain trusted relationships with customersGaining a thorough understanding of customer products, goals, and business needs Coordinate Customer Projects Partner with internal teams to ensure customer requirements are successfully executedMonitor project timelines and production milestonesCommunicate updates regarding production schedules, inventory, and shipmentsSupport new product launches, packaging changes, and customer initiativesEnsure projects move smoothly from planning through production Drive Customer Success Respond promptly to customer questions and concernsCoordinate issue resolution across departments when neededProactively identify and address potential challengesDelivering an outstanding customer experience that promotes long-term loyalty and retention Support Business Growth Identify opportunities to strengthen customer relationshipsSupport customer retention and account growth initiativesHelp customers maximize the value of Bev-Hub’s services and capabilitiesCollaborate with leadership on strategic account planning Maintain Documentation and Organization Keep accurate customer records and account activityDocument customer meetings, action items, and project updatesTrack customer requests and ensure timely follow-upAssist with customer reporting and business review Essential Job Functions Three or more years of experience in accounts management, customer service, project coordination, sales support, or a related roleOutstanding communication and relationship-building skillsStrong organizational and time-management abilitiesAbility to manage multiple projects and priorities simultaneouslyStrong problem-solving skills and attention to detailProficiency with Microsoft applications Minimum Position Qualifications Experience in beverage manufacturing, food manufacturing, co-packing, or consumer packaged goods (CPG).Experience working in a manufacturing or production environmentFamiliarity with CRM, ERP, or inventory management systemsBachelor’s degree in business, Communications, Marketing or a related field Who Will Succeed in This Role? The Ideal Candidate Is Customer-focused and relationship-drivenHighly organized and detail-orientedComfortable managing multiple prioritiesA strong communicator who works effectively across departmentsProactive, resource, and solution-drivenMotivated by helping customers and teammates succeed We Offer Competitive compensation, Health and Wellness benefits, Paid Time OffProfessional growth opportunities. Collaborative, team-oriented cultureThe opportunity to make a meaningful impact in a growing company