Customer Account Manager
Salary: $50,000 - $65,000 – fully onsite.
About the role
Join a well-established global footwear design, development, and sourcing company with offices in multiple international markets. Work with a portfolio that includes recognized licensed brands and private label products. Gain hands-on exposure to sales, product development, logistics, warehousing, and factory operations. Be part of a family-owned organization that values employee impact and professional growth.
Develop expertise in customer order management and supply chain coordination. Build relationships with retailers, buyers, and internal business leaders. Take on a visible role that directly influences customer satisfaction and on-time delivery performance. Benefit from learning and development opportunities as the company and its brands continue to grow.
Responsibilities
- Manage day-to-day customer, sales representative, and channel order activity.
- Coordinate with sales, product development, warehouses, and factories to ensure order fulfillment.
- Monitor orders and support on-time delivery performance.
- Escalate issues that may impact customer commitments or business objectives.
- Maintain relationships with retailers, buyers, and cross-functional stakeholders.
Requirements
- 1-5 years of customer service or related experience.
- Proficiency with Microsoft Office, including Excel.
- Bachelor’s degree preferred.
- Experience with Microsoft GP is a plus.
- Footwear industry experience is a plus.
- Strong organizational and multitasking abilities.