Customer Account Manager

About the role

Tidewater is a consulting firm in the heart of Atlanta, founded on tenacity, creativity, invention, and optimism. Our management team is dedicated to empowering our employees and promoting a diverse, performance-based work environment.

Responsibilities

• Building/nurturing business relationships: Establish long-lasting business relationships with clients through follow-up meetings and problem-solving to enhance the customer experience.
• Meeting sales targets: Achieve quotas by adhering to sales systems, representing our brand partners with integrity and professionalism, and setting a standard of hard work.
• Conducting market research: Stay updated on market and industry trends to understand consumer demographics and provide excellent customer service.
• Providing feedback to management: Regularly share insights with management about the sales team's performance and suggest areas for improvement.

Qualifications

• Absolutely no formal education requirement, but an associates degree or some college experience is preferred.
• At least 2 years of experience in client-facing, customer service roles.
• A strong student mentality and proven ability to teach and train others.
• Comfortable working in a fast-paced, performance-based environment.