Customer Account Manager

About the role

You will join a team with the leading provider of B2B cloud services for small to medium-sized businesses. Intermedia’s Cloud based offerings include UCaaS (voice and contact center), Office in the Cloud®, Hosted Exchange, O365 Product Suite, SecuriSync, and other services.

Responsibilities

• Support and manage an identified book of business for Intermedia’s hosted solutions.
• Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals.
• Research and detect upsell and cross-sell opportunities within your named account list.
• Prevent accounts from churn through effective account management, and problem solving.
• Prioritize work to achieve/exceed quota.
• Prepare and deliver proposals, presentations as needed.
• Provide on-line demonstrations of Intermedia’s services.
• Aid customers with request for platform migrations, and plan changes.
• Provide technical information for Intermedia products and services.
• Work with internal partners on cross-sell opportunities as needed.
• Work cross-functionally with on-boarding team to ensure client account changes are successful.

Requirements

• 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate.
• Ability to build and foster client relationships via the telephone.
• History of meeting and achieving upsell and cross-sell sales goals managing SMB companies.
• Value-based selling through ROI and high-value add to customers.
• Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software.
• Experience in identifying and building relationships at all levels within an organization.
• Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed.
• Passion, drive, and the desire to be part of a growing team.
• Solid oral and written communication skills merged with diligent follow-up habits.
• Capacity to multi-task while focusing on each task with great detail.
• Self-motivated, energetic, organized, results-oriented individual with a positive outlook.

Skills, Knowledge And Expertise

• Skills and expertise listed above.

Bonus Skills

• Knowledge of UCaaS services, Microsoft products , mobility solutions, web hosting and other services offered by Intermedia preferred but not required.