Customer Account Manager

Duties And Responsibilities

• Develop and foster customer relationships with Customers and include key product personnel
• Create Customer Account Plans and define 5-year business goals and objectives in support of mid-term plan
• Create and maintain capture plans for specific business opportunities and communicate product/service value proposition to the customer
• Perform offer cost benefit analysis/risk summary and make bid/no bid decision
• Maintain close collaboration with Market Application to link customer opportunities with integrated portfolio of products to customers
• Perform promotion and sales activities, leading to deal closures
• Participate in programmatic, periodic account team meetings to review customer capital plans, orders entered opportunities, action items to obtain orders and performance issues
• Support Project Managers in the collection of invoices and the successful resolution of suspended invoices, overdue invoices and claims
• Build effective relationships with government, political, regulatory, community and other external stakeholders and reinforce a strong “One Westinghouse” presence in the China Region

Qualifications

• Possesses and applies comprehensive knowledge of one or more areas of specialization
• Extensive knowledge of nuclear plant operations, maintenance and regulatory requirements and practices, including both design period and commercial operation period
• Proven success in customer interface and relationship building skills
• Strong customer communication skills emphasizing presentation effectiveness, negotiation, persuasion and diplomacy
• Well understanding of customer needs and well transfer them to Westinghouse solutions & ability to define best response in terms of product offerings, technical descriptions, pricing /cost structures
• Strong ability to interface with product line leaders & each function leaders/key stake holders on integrated solutions and ensure high qualified service delivery
• In depth knowledge of business planning processes
• Well technical knowledge regarding Westinghouse products and service offers
• Proficient in English – frequently use English as working language