Curbside Express Lead - BID

Job Responsibilities

• Administer Team Members' workload
• Conduct guest transactions at curbside
• Communicate discrepancies and help bag and store orders
• Provide customer service that exceeds requirements
• Respond to guest calls regarding product inquiries, special orders and product requests
• Schedule Team Members and delegate work assignments
• Provide coaching and feedback to Team Members
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles
• Write department orders, monitor ordering and supervise stocking and receiving
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment
• Utilize all available tools to help reduce and eliminate shrink
• Comply and perform self-assessments
• Pass all internal and external audits
• Understand and adhere to the collective bargaining agreement
• Develop and maintain communication processes with other departments
• Be willing and able to be back up other grocery lead positions
• Maintain safety as the top priority for our Team Members, guests and products
• Properly handle products and equipment in accordance with food safety and safety guidelines
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community

Requirements

• Experience Required: 0 to 6 months
• Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

About the Role

Curbside Express Leads are key players in our stores’ success. They ensure orders are fulfilled quickly, accurately, and with a smile. They provide exceptional guest service and support the Assistant Guest Service Team Leader. This role requires being a team player who supports an amazing team, has the drive to grow their career in leadership, and inspires others.