Curbside Express Lead

About the role

Curbside Express Leads are key players in our stores’ success, ensuring Curbside Express orders are fulfilled quickly, accurately, and with a smile, while providing unparalleled guest service and supporting the Asst. Guest Service Team Leader.

To thrive in this position, you should be a team player who is eager to support an amazing team, have the drive to grow your career in leadership, and have the ability to inspire those around you.

Requirements

• 0 to 6 months of experience required
• 1-3 years of customer service experience in a service-oriented environment desired
• Experience leading others is desired
• High school diploma or equivalent desired
• Ability to lift up to 50 pounds
• At least 18 years of age

Responsibilities

• Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies, and help bag and store orders
• Provide customer service that exceeds requirements for both internal and external guests
• Understand all guest service initiatives and measurement tools
• Respond to guest calls regarding product inquiries, special orders, and product requests
• Schedule Team Members and delegate work assignments
• Provide coaching and feedback to Team Members
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles
• Write department orders, monitor ordering, and supervise stocking and receiving
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment
• Utilize all available tools to help reduce and eliminate shrink
• Comply and perform self-assessments, and pass all internal and external audits
• Understand and adhere to the collective bargaining agreement
• Develop and maintain communication processes with other departments
• Be willing and able to back up other grocery lead positions
• Maintain safety as the top priority for our Team Members, guests, and products
• Properly handle products and equipment in accordance with food safety and safety guidelines
• Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, guests, vendors, and the community

About Us