Curbside Express Lead

About the role

Curbside Express Leads are key players in our stores’ success, ensuring Curbside Express orders are fulfilled quickly, accurately, and with a smile, while providing unparalleled guest service and supporting the Asst. Guest Service Team Leader.

To thrive in this position, you should be a team player who knows that you are only successful when those around you are set up for success, and have the drive to grow your career in leadership and inspire those around you.

Responsibilities

• Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies, and help bag and store orders
• Provide customer service that exceeds requirements for both internal and external guests
• Understand all guest service initiatives and measurement tools (e.g. voice of guest, mystery shoppers)
• Respond to guest calls regarding product inquiries, special orders, and product requests
• Schedule Team Members and delegate work assignments
• Provide coaching and feedback to Team Members
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles
• Write department orders, monitor ordering, and supervise stocking and receiving
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment
• Utilize all available tools to help reduce and eliminate shrink
• Comply and perform self-assessments, and pass all internal and external audits
• Understand and adhere to the collective bargaining agreement
• Develop and maintain communication processes with other departments
• Be willing and able to back up other grocery lead positions
• Maintain safety as the top priority for our Team Members, guests, and products
• Properly handle products and equipment in accordance with food safety and safety guidelines
• Actively participate in, and promote, an environment which embraces diversity, inclusion, and respect for Team Members, guests, vendors, and the community

Requirements

• 0 to 6 months of experience required
• Customer service experience, 1-3 years in a service-oriented environment, and comfort with technology desired
• Experience leading others is desired
• High school diploma or equivalent desired
• Able to lift up to 50 pounds
• At least 18 years of age

Benefits

• Eligible employees may be offered health, vision, and dental insurance
• Personal/sick paid time
• 401(k) retirement savings plan
• Bonus potential
• Paid bereavement, vacation, and paid holidays

Pay

The hiring range for this position is $15.50–$15.625 per hour/year, with actual compensation determined based on factors such as experience, skills, education, and location.