Curbside Express Lead

Job Summary

Curbside Express Leads are key players in ensuring our stores' success. They manage orders efficiently, provide excellent customer service, and support the Assistant Guest Service Team Leader.

Job Responsibilities

• Administer Team Members' workload
• Conduct guest transactions at curbside
• Communicate discrepancies and help bag and store orders
• Provide customer service that exceeds requirements
• Understand and respond to guest calls regarding product inquiries, special orders, and product requests
• Schedule Team Members and delegate work assignments
• Coach and give feedback to Team Members
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles
• Write department orders, monitor ordering, supervise stocking and receiving
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment
• Utilize tools to reduce and eliminate shrink
• Comply and perform self-assessments
• Pass all internal and external audits
• Understand and adhere to the collective bargaining agreement
• Develop and maintain communication processes with other departments
• Be willing and able to cover other grocery lead positions
• Work a flexible schedule, including nights, weekends, and holidays
• Maintain safety as the top priority
• Handle products and equipment according to food safety and safety guidelines
• Participate in and promote a diverse, inclusive, and respectful environment

About Us

We believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Our Team Members show compassion, care, and respect to each other and in our communities, setting us apart. Join us to grow your future — because you matter.

Pay & Benefits

The hiring range for this position is $18.25– $18.4375 per hour/year. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation, and paid holidays.