Crisis Response - On-Call, Flexible Overnight Shifts

About the role

We are seeking dedicated Crisis Service Professionals to provide on‑call crisis response, risk assessments, and mobile support for individuals experiencing mental health emergencies.

Responsibilities

• Respond to crisis calls and provide mobile crisis response
• Conduct risk assessments and determine appropriate interventions
• Offer brief crisis counseling and follow-up services
• Meet clients in various settings such as homes, hospitals, law enforcement facilities, or community locations
• Respond to potential suicide or emergency calls
• Gather information from interviews, records, and collateral contacts
• Assess client needs and connect clients to community resources
• Maintain relationships with county staff, law enforcement, courts, and community partners
• Document client interactions in compliance with regulations
• Identify service gaps and recommend improvements
• Stay informed on laws, procedures, and best practices related to crisis services

Qualifications

• Bachelor's degree in Human Services or related field
• Preferably one year of experience working with mental health clients
• Knowledge of community resources and Wisconsin statutes
• Strong crisis assessment and decision-making skills
• Ability to work independently, multitask, and maintain professionalism under pressure
• Effective relationship-building with diverse populations
• Valid driver’s license and reliable transportation, with ability to respond within one hour in the service area

Additional Details

• Flexible on-call schedule with overnight and weekend shifts
• Competitive pay, supportive team environment, and opportunities for professional development