Crisis Intake Case Manager - Days

About the role

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. Located in metropolitan Atlanta, Georgia, Claratel BH operates in DeKalb County with a diverse workforce of more than 500 direct-care and support staff and more than 20 locations across the county.

Responsibilities

• Intake & Triage (PES)
• Greet and engage clients presenting to PES, including walk-ins, law enforcement drop-offs, and emergency referrals.
• Collect demographic, psychosocial, and insurance information at intake.
• Obtain and record vital signs; screen for immediate safety risks and medical/psychiatric needs.
• Support clinicians and nurses in determining acuity and appropriate level of care.
• Ensure personal belongings are secured and conduct safety checks in accordance with PES policy.
• Absorb and complete involuntary admission paperwork (1013/1014/1021) as directed.
• Ongoing Support & Monitoring (CSU & PES)
• Conduct daily assessments of client needs, barriers, and psychosocial stressors.
• Review and update Individual Treatment Plans to reflect client progress and treatment team goals.
• Provide 1:1 support, behavioral coaching, and crisis de-escalation as needed.
• Observe, document, and report changes in client status to clinical staff.
• Treatment & Group Facilitation (CSU)
• Facilitate psychoeducational, skills-based, and recovery-oriented groups.
• Document attendance, participation, and therapeutic response in accordance with policy.
• Support clients in developing WRAP (Wellness Recovery Action Plans) and SNAP (Safety Needs and Action Plans).
• Provide education on coping strategies, self-care, and available community resources.
• Discharge Planning & Care Coordination (CSU)
• Assist clients in securing short- and long-term placements (e.g., shelters, group homes, inpatient facilities).
• Coordinate follow-up appointments with psychiatric, medical, or substance use providers.
• Arrange transportation for clients who cannot arrange their own.
• Conduct family meetings to support discharge planning when appropriate.
• Complete discharge documentation and ensure all authorizations and referrals are submitted timely.
• Administration & Compliance
• Enter accurate service authorizations, reauthorizations, and concurrent requests into the EHR.
• Maintain timely, accurate, and detailed documentation of all client interactions.
• Attend daily treatment team meetings and shift reports, contributing case management updates.
• Complete incident reports as necessary, ensuring accurate and timely submission.
• Maintain certifications in CPR, First Aid, CPI Training, and MindSet Training.

Qualifications

• Skills, Competencies, and Licensure Requirements
• Proficiency in electronic documentation and computer systems.
• Ability to take and record vital signs.
• Must maintain a valid 3-year Motor Vehicle Report for agency vehicle use.
• Strong de-escalation and behavioral management skills.
• Excellent communication, interpersonal, and conflict resolution skills.
• Minimum Qualifications
• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Preferred Qualifications
• One (1) year of experience in behavioral health, substance use disorder treatment, or crisis stabilization preferred.
• Prior experience in triage, intake, or case management in a psychiatric setting is strongly preferred.
• Master’s degree in Social Work (MSW) or Counseling.