Senior Case Management Assistant - Days

Job Duties

• Schedules patient appointments, providing proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Captures and verifies accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Affirms that all appointment requests are met within the timeframe specified by the referring provider.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician inquiries regarding appointment status.
• Manages multi-channel messages related to patient and/or physician requests concerning: appointments, referrals, prescriptions, and complaints.
• Notifies of unusual situations, scheduling system technology or patient-related concerns.
• Facilitates and ensures communication between physicians and departments.
• Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation services.
• Identifies gaps in care and social determinants and provides resources to address these issues.

About the Role

This role is listed as WFH, but its preferred that you live within 60 miles from Danville, PA or Pittston, PA. In this role, you will provide seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs.

Requirements

• Minimum of 1 year of Customer Service experience.

Skills

• Working Independently
• Time Management
• Teamwork

Qualifications

• High School Diploma or Equivalent (GED)

Benefits

• Full benefits (health, dental and vision) starting on day one
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Tuition reimbursement up to $5,000 per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Pay

Starting salary based on experience.

Schedule

800am - 430pm with rotating 930-600pm shift.