Case Management Assistant - FT - Days - MHM

Responsibilities

• Assists case management leadership with day-to-day administrative tasks, as assigned, to support utilization review and/or discharge planning activities.
• Communicates effectively with internal teams and external stakeholders to address case management needs.
• Provides general support for utilization review and/or discharge planning efforts, including coordinating with external providers and resources as needed.
• Supports the preparation and maintenance of reports, data, and metrics related to case management activities.
• Follows up on pending tasks, including updating faxes, obtaining required documentation, and ensuring compliance with policies and procedures.
• Maintains case status as instructed, ensuring timely updates in case management processes.
• Aids in identifying and resolving any gaps in processes or documentation to enhance efficiency and effectiveness.
• Performs other duties as assigned to support the goals and objectives of the case management department.
• Collaborates with case managers, healthcare providers, and other team members to facilitate smooth transitions of care.

Competencies

• ACCOUNTABILITY
• CUSTOMER SERVICE
• DISCHARGE PLANNING
• EFFECTIVE COMMUNICATION
• PATIENT AND FAMILY CENTERED CARE
• RESPONDING TO CHANGE
• STANDARDS OF BEHAVIOR
• TEAM WORK

Education And Certification Requirements

• High School Diploma or Equivalent (Required)

Additional Job Information

• Complexity of Work: Able to prioritize and manage multiple tasks and deadlines effectively. Requires critical thinking and problem-solving skills to address challenges in tasks assigned within utilization review, discharge planning, and workflow processes.
• Involves handling sensitive and confidential patient information with a high level of professionalism and adherence to HIPAA and other legal standards.
• Demands strong interpersonal and communication skills to collaborate with various stakeholders, resolve coordination issues, and ensure alignment across departments.
• Able to adapt to changing priorities and work effectively under pressure in a fast-paced healthcare environment.
• Requires attention to detail and accuracy to identify discrepancies, complete documentation, and support the case management team effectively.

Required Work Experience

• One (1) year of clerical experience with a large department or number of departments in health care preferred.

Working Conditions And Physical Requirements

• Bending and Stooping = 0%
• Climbing = 0%
• Keyboard Entry = 80%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 40%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 80%
• Squatting = 0%
• Sitting = 80%
• Squating = 0%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguishing Color = 60%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Bio hazardous Waste = 60%
• Biological Hazards - Respiratory = 60%
• Biological Hazards - Skin or Ingestion = 60%
• Blood and/or Bodily Fluids = 60%
• Communicable Diseases and/or Pathogens = 60%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 60%
• Gas/Vapors/Fumes = 60%
• Hazardous Chemicals = 60%
• Hazardous Medication = 40%
• Latex = 60%
• Computer Monitor = 80%
• Domestic Animals = 60%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 60%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 60%
• Shift Primarily for office workers - not eligible for shift differential