Crisis Case Manager

About the role

This position is responsible for ensuring all individuals who complete a Risk of Harm (ROH) assessment receive a 24-hour follow up appointment, within 24 hours of their initial assessment, and connect individuals to services within the Denton County MHMR or in the community.

Responsibilities

• Attends and participates in all scheduled meetings.
• Maintains professional boundaries.
• Interacts with center staff, clients, and community members in a professional manner.
• Enters time worked accurately each day and submits time sheet by deadline given.
• Provides emergency/crisis intervention when necessary according to HHSC, trauma informed care principles, and center policies and procedures.
• Completes triages with individuals who present with risk of harm to self or other and determines need for MCOT QMHP/LPHA intervention.
• Completes safety plans with individuals as needed.
• Assists with safety monitoring as needed for individuals experiencing a crisis.
• Works collaboratively with MCOT members to ensure all necessary level of care (LOC) 9,0, and 5 services are provided.
• Completes follow up, LOC5 appointments, and case management appointments as assigned within deadline given.
• Communicates recommendation to necessary staff (i.e. Counselor, Supervisors, Psychiatrist, Case Manager, etc.).
• Develops Recovery plans collaboratively with each individual.
• Ensures each client on LOC5 caseload is seen face to face a minimum of once per week and completes documentation to include presence or absence of suicidal and homicidal ideations, progress/lack of progress towards recovery goals, resources provided, and next appointment date and time.
• Completes transition form (within 4 weeks of discharge), discharge Child and Adolescent Needs and Strengths Assessment (CANS)/Adult Needs and Strengths Assessment (ANSA), and discharge summary within a week of discharge of individual.
• Completes modified intakes as needed.
• Provides skills training in a collaborative manner with individuals as needed.
• Provides referrals and ensures individual is linked to community resources or Denton County MHMR Mental Health services for continued care.
• Cancels remaining appointments as needed and notifies program manager of need for chart audit.
• Makes community-based visits as needed for individual contact.
• Ensures weekly face to face contact is made with individuals on caseload.
• Completes unscheduled home visit, sends letters, completes phone follow ups for any individuals who do not attend scheduled appointments.
• Schedules and completes 2nd follow up appointment for all LOC0 clients and further follow ups as needed.
• Completes LOC5 appointments as needed.
• Maintains and updates online schedule daily.
• Effectively manages a caseload of 15-30 clients between COPC (Denton) and FMOC (Flower Mound) locations; if applicable.
• Documents all services provided to a client or on behalf of a client according to center guidelines.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.
• Completes tasks in a manner that fosters principle of creating a safe place for both staff and clients.
• Identifies and reports safety hazards to the appropriate manager.
• Completes Incident Reports according to Denton County MHMR Policies and Procedures.
• Ensures individual's charts are in compliance with HHSC contract requirements and standards.
• Responds to all chart audits by assigned deadline.