Crisis Care Manager

About the role

The primary location for this role is remote, and the expected schedule is shift work (Mon-Fri 10:30am - 07:00pm CST).

Responsibilities

• Provide support and encouragement to patients and families who are experiencing / recently experienced a behavioral health crisis.
• Handle case referrals, assess for resourcing needs and care gaps, review case progress, and determine case closure.
• Assist patients and families in their individual recovery goals through psychoeducation and linkage to community resources.
• Assess social determinants of health and barriers to care including but not limited to housing, income, food insecurity, and transportation needs.
• Connect patients and families with support groups, community networks, and aids toward mental wellness.
• Collaborate with interdisciplinary team members to facilitate the patient and family’s treatment plan goals.
• Carefully coordinate care management with agencies surrounding the child such as DCFS, school systems, outside care team members, and more.
• Participate in ongoing scheduled consultations with an interdisciplinary team to monitor patient progress.

Requirements

• Master’s degree in Social Work (MSW)
• Bilingual in English/Spanish preferred
• 2+ years of case management or relevant experience
• Experience with team-based care, excellent collaboration skills
• Experience in child & adolescent case management, school-based care, inpatient setting, and/or community mental health
• Experience with acute behavioral health needs (suicidality, homicidality, severe persistent mental illness)
• Excellent working knowledge of community resources

Qualifications

• Passionate and committed to creating the world our sickest children deserve
• Willing to build a diverse and values-driven culture
• Willing to pivot quickly on priorities in a startup environment

Skills

• Passion for children's health and wellbeing
• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Knowledge of community resources and services

Benefits

• Base salary range of $70,000 - $77,000
• Annual bonus incentive
• Competitive company benefits package
• Eligibility to participate in an employee equity purchase program (as applicable)
• Healthcare and Dependent Care FSA
• Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Short and long-term disability insurance
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave

What We Live By

• Children First
• Earn Trust
• Innovate Today
• Embrace Humanity
• One Team, Diverse Perspectives