Crisis Outreach Care Manager

About the role

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters.

The Crisis Outreach Care Manager’s main purpose is to facilitate enrollment and discharge, conduct follow-ups, community outreach, and provide crisis intervention for all age groups. Responsible for the delivery of care management, advocacy and clinical services to the Seriously Mentally Ill and the Mental Health participants. This position shall intervene to alleviate the participant’s immediate social, emotional or environmental crisis and assess, evaluate, triage and refer the participant for appropriate follow-up treatment to support a return to an effective lifestyle.

The Crisis Outreach Care Manager will respond to any requested crisis call in person within 30 minutes or by telephone within 15 minutes while ensuring meeting emergency demands in a calm, competent, productive and timely manner. This position will require an individual to spend at least 50% of time out of the office meeting with community members and stakeholders including face-to-face in the community and people's homes. Responsibilities include educating them about entitlements and Behavioral Health Services, informing community members and organizations about services, and providing consultation, education, and advocacy services to families and other providers.

Responsibilities

• Facilitate enrollment and discharge processes
• Conduct follow-ups and community outreach
• Provide crisis intervention for all age groups
• Deliver care management, advocacy, and clinical services to Seriously Mentally Ill (SMI) and Mental Health participants
• Intervene to alleviate immediate social, emotional, or environmental crises
• Assess, evaluate, triage, and refer participants for appropriate follow-up treatment
• Respond to crisis calls in person within 30 minutes or by telephone within 15 minutes
• Spend at least 50% of time in the community, including face-to-face interactions in homes and with stakeholders
• Educate community members about entitlements and Behavioral Health Services
• Inform community organizations about available services
• Provide consultation, education, and advocacy services to families and other providers
• Develop treatment plans and summaries based on participants' needs

Requirements

• High School Diploma or GED plus 4 years’ experience in behavioral health or combined behavioral health education and experience to meet qualifications for Behavioral Health Technician (BHT)
• Must be at least 21 years of age or older
• Possess a valid driver's license with acceptable driving record and availability by telephone
• First Aid, CPR, and CPI training certification (agency will provide training if not currently certified)
• Able to work flexible schedule as needed: weekends, nights, days, evenings, and holidays
• Successful completion of background check
• Obtain and maintain a Level 1 Fingerprint Clearance card through Arizona DPS and clearance with the Pinal County Sheriff’s office for access to Correctional Facilities
• Knowledge of local communities, resources, and entitlements for various funding sources
• Trained in crisis intervention
• Able to interact effectively with individuals and groups from varying education, ethnic, and socio-economic backgrounds
• Prior experience in behavioral health setting, including extensive knowledge of SMI population and substance abuse
• Knowledge of the acute and chronic nature of chemical/co-dependence and related interventions
• Demonstrable theoretical knowledge in the field
• Knowledge of benefit and entitlements process and community resources
• Familiarity with current psychotropic medications and side effects
• Good oral and written communication skills
• Ability to understand bio-psychosocial influences and effects of chemical/co-dependencies
• Ability to type and familiarity with computers and electronic clinical record keeping

Skills

• Proven ability to prioritize workload and make sound decisions
• Effective interaction with participants, families, staff, and community members
• Ability to develop rapport with diverse individuals and groups
• Calm, non-defensive, and supportive attitude during crisis situations
• Problem-solving and conflict resolution under pressure
• Physical ability to sit, bend, lift, and carry up to 50 pounds
• Frequent walking, sitting, and occasional standing
• Fully ambulatory and able to assist participants
• Ability to operate phone, fax, copier, computer, and Agency vehicle
• Ability to handle hazards such as bodily fluids and potentially infectious materials

Qualifications Preferred

• Bilingual English/Spanish
• Knowledge of area and services for special populations, including experience with seriously mentally ill participants
• Bachelor’s Degree in human service or related field
• Advanced knowledge of cultural diversity and sensitivity

Benefits

• Professional development and career advancement opportunities
• Competitive compensation
• Hire bonus eligible (full-time positions)
• Medical, dental, and vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• Opportunity to make a difference in the lives of patients and communities served