Crisis Intervention Manager

Job Summary

The Crisis Intervention Manager serves as a key resource for responding to critical incidents, such as crises, emergencies, and natural disasters. Working in collaboration with Plymouth’s Crisis Management Team and community partners, the Crisis Intervention Manager develops, coordinates, implements and evaluates Plymouth’s critical response plans, policies and procedures to improve prevention, preparedness and continuity of vital operations and services.

Essential Job Functions

• Establish cooperative relationships and work collaboratively with first responders and community partners (such as mental health providers, hospitals, public safety, criminal justice system, etc.) to develop and implement critical response plans and resources that improve prevention, preparedness and continuity of vital operations and services.
• Monitor compliance with established standards.
• Respond to critical incidents, such as crises, emergencies, and natural disasters, by providing direct intervention, triage and stabilization services in-person and/or by phone.
• Serve as in-house de-escalation expert.
• Offer support to staff in the form of guidance, consultation, and assistance.
• Maintain the respect and dignity of each affected individual, being attentive to special population concerns.
• Conduct wellness checks, as needed.
• Demonstrate effective skills in case investigation, evaluation and integration of facts, and recommendations that leads to informed decision-making.
• Manage critical incident debrief process.
• Complete all required data collection, tracking, and reporting.
• Provide updates to leadership and recommendations for improvements.
• Manage and monitor the Violent Incident Report (VIR) system, adjusting rating system as needed and ensuring that staff are properly oriented to the system.
• Provide outreach to staff who experience a VIR 2, VIR 3, or take traumatic event leave.
• Maintain confidentiality and integrity of information.
• Develop and deliver relevant and consistent staff training programs, including tests and drills, that prepare staff to respond safely and effectively to critical incidents.
• Cooky/Legal/EEO/Equal Opportunity/Scam Warning Boilerplate Removed

Benefits

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.

Weekends required for both shifts: 1 Swing shift (4pm – 12am); 1 Night shift (12am – 8am)