Crisis Manager

Responsibilities

• Lead communications strategy and execution during operational incidents, emergencies, and reputational events
• Draft and distribute communications for employees, customers, partners, and other stakeholders
• Partner cross-functionally with Operations, Legal, HR, Customer Service, and leadership teams to coordinate response efforts
• Manage external communications agencies and strategic communications partners as needed
• Monitor media, social media, stakeholder sentiment, and emerging issues to identify potential reputational risks
• Develop executive briefing materials, talking points, response statements, and stakeholder communications
• Maintain and enhance crisis communications plans, playbooks, templates, escalation protocols, and response processes
• Conduct post-incident reviews and recommend process improvements
• Ensure messaging remains consistent, accurate, and aligned across all communication channels
• Support preparedness, response, and recovery efforts across the organization

Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, Business, or a related field
• 5+ years of experience in crisis communications, corporate communications, public relations, issues management, or operational communications
• Experience managing communications during high-pressure, time-sensitive situations
• Strong executive communication and stakeholder management skills
• Proven ability to influence cross-functional teams and navigate complex organizational environments
• Experience supporting enterprise-level communications and leadership teams
• Familiarity with social listening, reputation management, and communications monitoring tools
• Ability to exercise sound judgment, maintain confidentiality, and make decisions in rapidly evolving situations