Crisis Intake Case Manager - Nights

About the role

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. Located in metropolitan Atlanta, Georgia, Claratel BH operates in DeKalb County with a diverse workforce of more than 500 direct-care and support staff and more than 20 locations across the county. Our staff of physicians, nurses, clinicians, and support personnel are dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives.

Responsibilities

• Intake & Triage (PES)
• Greet and engage clients presenting to PES, including walk-ins, law enforcement drop-offs, and emergency referrals.
• Collect demographic, psychosocial, and insurance information at intake.
• Obtain and record vital signs; screen for immediate safety risks and medical/psychiatric needs.
• Support clinicians and nurses in determining acuity and appropriate level of care.
• Ensure personal belongings are secured and conduct safety checks in accordance with PES policy.
• Absorb and complete involuntary admission paperwork (1013/1014/1021) as directed.
• Ongoing Support & Monitoring (CSU & PES)
• Conduct daily assessments of client needs, barriers, and psychosocial stressors.
• Review and update Individual Treatment Plans to reflect client progress and treatment team goals.
• Provide 1:1 support, behavioral coaching, and crisis de-escalation as needed.
• Observe, document, and report changes in client status to clinical staff.
• Treatment & Group Facilitation (CSU)
• Facilitate psychoeducational, skills-based, and recovery-oriented groups.
• Document attendance, participation, and therapeutic response in accordance with policy.
• Support clients in developing WRAP (Wellness Recovery Action Plans) and SNAP (Safety Needs and Action Plans).
• Provide education on coping strategies, self-care, and available community resources.
• Discharge Planning & Care Coordination (CSU)
• Assist clients in securing short- and long-term placements (e.g., shelters, group homes, inpatient facilities).
• Coordinate follow-up appointments with psychiatric, medical, or substance use providers.
• Arrange transportation for clients who cannot arrange their own.
• Conduct family meetings to support discharge planning when appropriate.
• Complete discharge documentation and ensure all authorizations and referrals are submitted timely.
• Administration & Compliance
• Enter accurate service authorizations, reauthorizations, and concurrent requests into the EHR.
• Maintain timely, accurate, and detailed documentation of all client interactions.
• Attend daily treatment team meetings and shift reports, contributing case management updates.
• Complete incident reports as necessary, ensuring accurate and timely submission.
• Maintain certifications in CPR, First Aid, CPI Training, and MindSet Training.

Qualifications

• Proficiency in electronic documentation and computer systems.
• Ability to take and record vital signs.
• Must maintain a valid 3-year Motor Vehicle Report for agency vehicle use.
• Strong de-escalation and behavioral management skills.
• Excellent communication, interpersonal, and conflict resolution skills.

Skills, Competencies, and Licensure Requirements

• Proficiency in electronic documentation and computer systems.
• Ability to take and record vital signs.
• Must maintain a valid 3-year Motor Vehicle Report for agency vehicle use.
• Strong de-escalation and behavioral management skills.
• Excellent communication, interpersonal, and conflict resolution skills.

Minimum Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.

Preferred Qualifications

• One (1) year of experience in behavioral health, substance use disorder treatment, or crisis stabilization preferred.
• Prior experience in triage, intake, or case management in a psychiatric setting is strongly preferred.
• Master’s degree in Social Work (MSW) or Counseling.

Working Conditions

Work occurs in a high-acuity, crisis stabilization environment (PES and CSU). Flexible scheduling required, including evenings, weekends, holidays, or extended hours. Physical and psychological capacity to participate in crisis response when necessary.

Personal Attributes

• Highly organized, adaptable, and client-focused.
• Caregiving and effective in fast-paced, high-stress environments.
• Strong writing, documentation, and advocacy skills.

Pre-employment requirements

• Pre-employment drug screening and successful completion of a criminal history background check is required.

Equal Opportunity Employer

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA. Claratel Behavioral Health participates in E-Verify (Company ID: 226305). Claratel Behavioral Health is an Equal Opportunity Employer.