Crew Pay Coordinator

Responsibilities

• Cook up tasks to finish Pilot and Flight Attendant bi-monthly payroll within the Crew Pay Department.
• Collaborate with the Crew Pay team, Training Admin, Crew Planning, HR, Flight, Inflight, IT, the SSO payroll team, and Crew Scheduling to keep things moving.
• Manage monthly, weekly, and daily workflows to ensure all payroll tasks are completed accurately.
• Lead monthly payroll audits to ensure everything is spot-on.
• Build strong relationships with crew members and cross-departmental leaders in Labor Relations, Scheduling, Flight Ops, HR, IT, and the payroll department at the Shared Services Organization (SSO).
• Support the Finance team in setting departmental goals and objectives that affect Crew Pay strategy.
• Identify, evaluate, and implement process improvements to make Crew Pay processes more efficient.
• Train and develop new Crew Pay Team members.
• Administer paid and unpaid leave by working with the Leave team and reviewing Workday reports.
• Run and review pay reports that feed into Workday.
• Evaluate assigned audits in the payroll system and input corrections as needed.
• Input daily coding requirements in the payroll system and crew schedules in CrewTrac.
• Resolve pay discrepancies and perform audits on pay codes and timekeeping in Crew Trac on a daily basis.
• Generate payroll reports to the SSO for bi-monthly crew pay.
• Generate payroll resolutions to the SSO for pay to crew members.
• Lead crew pay presentations monthly to newly hired Pilot and Flight Attendant classes.
• Maintain and update crew members' contractual pay rates.
• Perform traditional job duties expected of a Crew Pay Auditor, including resolving pay discrepancies and performing audits on pay codes and timekeeping in Crew Trac on a daily basis.
• Educate both crew members and other departments within the company on correct coding for pay.
• Answer crew questions across various mediums including the phone with a customer-service oriented mindset and remain professional in all situations.
• Facilitate new hire Crew Pay presentations.
• Assist in the administration of paid and unpaid leave.
• Run and review pay reports that feed Workday.
• Evaluate assigned audits in the payroll system and then input corrections in the necessary places like the pay system and crew schedules in CrewTrac.
• Input daily coding requirements in the payroll system and crew schedules in CrewTrac.
• Analyze and answer discrepancy questions from the crew in the payroll system to reach a solution.

Qualifications

• A high school diploma or equivalent.
• At least one year of crew payroll experience or relevant experience.
• Knowledge of airline and aviation terminology.
• Proficiency with various IT systems that affect pay like CrewTrac, Workday, Payroll system reporting.
• Broad knowledge of Microsoft Office programs.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.