Crew Supervisor

Benefits

401(k) matching

Essential Duties & Responsibilities

• Aid in overseeing theater operations.
• Assist in opening and closing the building, complete nightly paperwork, and prepare shift deposits.
• Supervise, train, and motivate theater Team Members in all departments.
• Assign tasks and responsibilities to Team Members and provide follow-up to ensure an efficient operation.
• Support the management team in monitoring breaks and other minor restrictions per applicable State Law to ensure compliance.
• Assist with projection duties to ensure high standards of movie presentation.
• Maintain high quality of products, guest service, picture presentation, and guest safety.
• Assist with HR duties such as interviewing, new hire orientation, performance reviews, and employee discipline.
• Monitor staff performance and provide constructive feedback.
• Engage in guest recovery situations, and act as a resource for questions, comments, or concerns for all guests.
• Manage inventory of concession items, ensuring adequate stock levels for business needs.
• Monitor and enforce food safety and sanitation policies and procedures.
• Aid in the maintenance of proper emergency, safety, and security procedures.
• Aid in the management of theater Areas of Responsibility (AOR’s) including HR, Food & Beverage, Marketing, Projection, Facilities, to contribute to the overall operation and success of the theater.

Qualifications

• No formal education or experience required.
• Previous customer service and leadership experience required.
• One to two years of theater experience preferred.

Physical Demands

• Regularly stand, walk, use hands to finger, handle, or feel, and talk or hear.
• Frequently lift and/or move up to 50 pounds.
• Occasionally sit and climb or balance.
• Must have close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually very loud.