Credit Collections Manager

Company Description Black Diamond Equipment is a global leader in the Outdoor Industry, designing and manufacturing high-performance climbing, skiing, and trekking equipment. The company’s roots date back to 1957, evolving from a small hand-forged gear operation into an internationally recognized brand. With global sales, marketing, and manufacturing headquarters at the foot of the Wasatch Mountains in Salt Lake City, Utah, the team is driven by a passion for adventure and technical innovation. Black Diamond seeks highly talented, self-motivated individuals who share a commitment to outdoor pursuits and to building industry-leading gear. More information about career opportunities can be found at https://blackdiamondequipment.com/en_US/careers.html.Role Description The Credit Collections Manager is a full-time, on-site role based in Salt Lake City, UT. This role oversees credit and collections activities for customer accounts, including setting credit limits, monitoring account risk, and ensuring timely payment of invoices. The manager reviews aging reports, follows up on past-due accounts, negotiates payment arrangements, and escalates complex collection issues when needed. Responsibilities include developing and maintaining credit policies, collaborating with sales and finance to balance customer relationships with risk management, and preparing regular reports on collection performance and cash flow. The role also involves leading and mentoring collection team members, improving processes and systems, and supporting audits and compliance requirements.Qualifications Strong credit management and collections management skills, including experience setting credit terms and overseeing accounts receivable.Demonstrated analytical skills and finance knowledge to assess credit risk, interpret financial data, and support decision-making.Hands-on debt collection experience, including negotiating payment plans and resolving disputes with customers in a professional manner.Excellent communication and interpersonal skills, with the ability to collaborate across sales, operations, and finance teams.Proven leadership abilities, including managing collection staff, coaching performance, and driving process improvements.Strong organizational and time-management skills, with attention to detail and accuracy in documentation and reporting.Proficiency with ERP and accounting systems, as well as standard office software (e.g., Excel, Word, email).Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or equivalent relevant experience.Prior experience in credit and collections within manufacturing, wholesale, or outdoor industry environments is preferred.