Credit and Collections Manager

About the role

The Credit and Collections Manager oversees the entire process of establishing the creditworthiness of customers and prospective customers, implementing credit limits, collecting payments, processing, and applying payments to customer accounts. This role manages $20 million per month in customer accounts receivable and supervises a staff of 8-10 employees.

Responsibilities

• Resolve late and/or missed payments and ensure timely updating of financial records.
• Manage daily financial transactions end-to-end with a focus on accuracy and efficiency.
• Set objectives for the accounts receivable (AR) team that align with the company’s goals.
• Establish customer accounts and ensure timely customer payments.
• Properly apply payments and adjustments to customer accounts.
• Establish and maintain effective credit and collections policies.
• Standardize procedures to accomplish company and accounting department goals.
• Approve customer refunds.
• Effectively communicate with other departments regarding credit issues.
• Visit customers, when needed, to resolve AR disputes.
• Project staffing needs and maintain annual review processes and compensation actions within company guidelines.
• Perform other duties as assigned by the Assistant Controller, Controller, CFO, and/or President.

Requirements

• Customer service-driven, creating positive experiences in challenging situations.
• Familiarity with financial, accounting, and AR automation software.
• Leadership, management, and team-building skills.
• Time and process management, including prioritizing multiple simultaneous deadlines.
• Accuracy and attention to detail.
• Integrity, discretion, and respect for confidentiality and privacy.
• Excellent communication skills and the ability to resolve misunderstandings diplomatically.
• Strong analytical and organizational skills.
• Thorough understanding of financial concepts and business principles.
• Proper staff management, including hiring, scheduling, training, coaching, and counseling employees.